evobet Privacy Policy

This privacy policy applies to the evobet platform. When you register, log in, or use any service on evobet, you are considered to have consented to the collection and processing of information described in this policy. This policy is consistent with our Terms and Conditions and both should be read together.

evobet believes that user privacy is a fundamental right. That is why we are always transparent about what information is collected, why it is collected, and how it is used. Your information is never shared with third parties without authorisation.

Types of Information Collected

evobet collects various types of information, which fall mainly into two categories: information you provide directly, and information collected automatically while you use the platform.

1.1 Information You Provide

• Full name and date of birth (for age verification)
• Mobile number and email address
• Current address and national identity card number (for the KYC process)
• Information about your preferred payment method (such as bKash, Nagad, Rocket, Upay, or bank details)
• Your security questions and answers
• Messages sent to support via live chat or email

1.2 Automatically Collected Information

• Device type, operating system, and browser version
• IP address and approximate location
• Time and duration of platform access
• Pages visited and game activity
• Cookies and session data

Purpose of Data Collection

evobet collects information only for legitimate and specific purposes. Each purpose is clearly described below:

2.1 Account Management

Personal information is used to complete your registration, verify your identity, and maintain account security. This includes OTP verification, login protection, and password recovery.

2.2 Financial Transaction Processing

Payment-related information is used to process deposits and withdrawals correctly and to prevent fraud. Financial transaction history is retained for security verification purposes.

2.3 Customer Support

evobet's 24/7 live chat and email support team may access your account information to resolve your issues. This access is limited strictly to the purpose of providing support.

2.4 Responsible Gaming

Monitoring gaming patterns to identify risky behaviour and provide assistance where needed is an important responsibility for evobet. This information is used under our Responsible Gaming policy.

2.5 Service Improvement

Usage patterns are analysed to improve the user experience, develop new features, and fix technical issues on the platform.

Data Security Measures

evobet applies industry-leading technical and organisational measures to protect your information. Our security framework is described below.

3.1 Technical Security

• All data transfers are secured with SSL encryption
• Sensitive information is stored using advanced encryption algorithms
• Secure server environment with regular security audits
• Two-Factor Authentication support
• Automatic detection and blocking of suspicious login attempts

3.2 Organisational Security

• Only authorised staff may view your information, and only for specific purposes
• All staff receive strict privacy training
• Data access logs are kept and reviewed regularly
• Confidentiality terms are included in agreements with third-party organisations

Sharing Information with Third Parties

evobet never sells your personal information. Information is shared only in the specific circumstances described below:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay, and banking partners), game studios, and technology providers may access a limited amount of information — solely for the purpose of delivering their services and under confidentiality agreements signed with us.

4.2 Legal Obligations

Where required by applicable law in Bangladesh, a court order, or a lawful request from another government authority, we are obliged to provide the necessary information.

4.3 Fraud Prevention

Information necessary to prevent money laundering, fraud, or other illegal activity may be provided to the relevant authorities.

Cookies and Tracking Technologies

The evobet website and app use cookies and similar technologies. These help improve your browsing experience and ensure the platform functions correctly.

5.1 Essential Cookies

These cookies are essential for the core functionality of the platform. They are used to keep login sessions active, maintain security, and save game progress. These cookies cannot be disabled.

5.2 Analytical Cookies

Analytical cookies are used to understand which parts of the platform are used most and where there is room for improvement. This information is processed in aggregate (not individually).

5.3 Cookie Controls

You can manage cookies at any time from your browser settings. However, disabling essential cookies may cause some platform services to stop working correctly.

Data Retention Period

evobet does not keep your information longer than necessary. The following principles guide how long data is retained:

• For active accounts, information is retained until the account is closed
• After an account is closed, financial transaction records are kept for a set period to meet legal obligations
• Certain security logs are retained for a limited time for fraud prevention purposes
• When information is deleted at your request, it is cleared from backups within a set timeframe

Your Rights

You have the following rights over your personal information on the evobet platform:

7.1 Right to Access

You may request to view the personal information stored in your account at any time. evobet will provide you with a detailed data report within a set timeframe.

7.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request a correction. Updating a name or other sensitive information will require identity verification through the support team.

7.3 Right to Deletion

When closing your account, you may request that your personal information be deleted. However, certain information must be retained for a set period due to legal obligations.

7.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. In such cases, we will immediately stop using the information for that purpose.

7.5 Right to Data Portability

You may request that information you have provided be supplied in a structured, commonly used, and machine-readable format.

Protection of Minors

evobet is strictly for users aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory during registration.

If we have evidence that an account holder is under 21 years of age, that account will be suspended immediately and all collected information will be deleted.

Policy Changes

evobet may update this privacy policy from time to time. For any significant changes, you will be notified via your registered email or through a notice on the platform.

Continuing to use the platform after a change is made will be considered acceptance of the new policy. We therefore recommend checking this page regularly. Answers to any questions about our services or policies can be found on our FAQ page.

Contact and Complaints

For any questions, concerns, or requests relating to data rights under this privacy policy, please get in touch with us. evobet's privacy team provides support in both Bengali and English.